Welcome to the FAQ section of voxvaleshop.com. Here, you’ll find answers to frequently asked questions about the shopping process, order processing, shipping, and return and exchange policies.

Shopping & Orders
Q1: Do I need to register an account to place an order?
A1: No. Registering an account and logging in will facilitate a faster ordering experience and order tracking.
Q2: Can I modify or cancel a submitted order?
A2: If your order hasn’t shipped yet, you can contact customer service to modify or cancel it. Once an order has entered the shipping process, it cannot be modified.

Sizing & Products
Q3: How do I choose the right size?
A3: We recommend measuring your shoulder width, chest circumference, and waist circumference and referencing the sizing.
Q4: Is the product color and image consistent with the actual product?
A4: We strive to ensure that the photos are true to the actual product, but slight color variations may occur due to lighting, monitor settings, and other factors.

Pricing & Payment
Q5: What payment methods does the website accept?
A5: We accept major payment methods such as Visa, MasterCard, American Express, and PayPal.
Q6: Do website prices include taxes?
A6: All prices are in US Dollars (USD) and exclude shipping and taxes. The final amount will be displayed at checkout.

Shipping & Delivery
Q7: How long does it take for an order to ship?
A7: We process and ship orders within 1–2 business days.
Q8: How long will it take for my package to arrive?
A8: Delivery within the United States typically takes 3–7 business days, depending on the carrier and delivery address.
Q9: Do you ship internationally?
A9: Yes, we do. Shipping costs and shipping times vary depending on the destination.

Returns & Exchanges
Q10: Are returns and exchanges possible?
A10: Yes. Within 30 days of receipt, eligible products can be returned or exchanged.
Q11: Which products cannot be returned?
A11: Clearance items or items that have been worn or washed are not accepted for return.
Q12: Who will bear the return shipping costs?
A12: If the return is due to quality issues or wrong goods, we will bear the return shipping costs; if the return is due to personal reasons, the shipping costs will be borne by the buyer.
Customer Support
Q13: How to contact customer service?
A13: You can contact us through the following methods:
Email: ismailadiallo@voxvaleshop.com
Tel: +1 (956) 705-1358